Intake Coordinator

Job Summary

Providing quality service remotely, the full-time Intake Coordinator will triage telephone, written, and electronic inquiries regarding pre-certification requests, benefit verification, and status requests for employees, members, providers, and clients.

Key responsibilities

• Accurately triage and respond to various inquiries from clients and providers
• Maintain confidentiality while managing sensitive information and communications
• Collaborate with team members to ensure timely and effective service delivery

Required qualifications

• High School Diploma or GED equivalent
• Previous experience in a healthcare or insurance environment
• Ability to read and interpret documents, policies, and procedures
• Experience in a call center setting
• Proficiency in Microsoft Office