Intake Coordinator

Job Summary

To support a leading client in the benefits administration space, the temporary, remote Intake Coordinator will deliver exceptional customer service by managing incoming calls and emails regarding employee benefits, setting up new cases, and maintaining accurate documentation.

Key responsibilities:

• Handle incoming calls and emails to provide information and support regarding employee benefits
• Set up new cases by completing intake forms and routing them to Benefit Advocates
• Maintain thorough documentation of communications and ensure data accuracy in all systems

Required qualifications:

• Bilingual fluency in English and Spanish (verbal and written) required
• Minimum 1 year of customer service experience, preferably in employee benefits
• Proficiency in Microsoft Office and ability to learn new systems quickly
• Understanding of employee benefits and related compliance concepts preferred
• Associate degree preferred