Intake Coordinator

Job Summary

To support a growing Transformative Care Center team, the full-time Intake Coordinator will serve as the first point of contact for patients, guiding them through their care journey by answering questions, scheduling appointments, and verifying insurance in a fully remote environment.

Key responsibilities

• Manage patient scheduling across multiple clinics and providers to ensure optimal appointment flow
• Educate patients on available treatments and coordinate care transitions while maintaining confidentiality
• Collaborate with clinic teams to enhance service quality and participate in process improvement initiatives

Required qualifications

• High school diploma or equivalent
• 1-3 years of experience in a healthcare, call center, or patient access environment
• Proven ability to manage high call volumes and maintain service quality under pressure
• Experience with EMR systems, insurance verification, and scheduling workflows
• Strong attention to detail and ability to follow established procedures accurately