Intake Coordinator

Job Summary

Managing the administrative intake of members, the full-time Intake Coordinator will work remotely to assist with service requests, collaborate with clinical teams, and handle member inquiries while maintaining flexibility for varying shift schedules.

Key responsibilities:

• Manage administrative intake of members and requests for services from providers
• Collaborate with hospitals and clinical teams to triage cases and set up documentation for Clinical Coverage Review
• Resolve inquiries from members and providers efficiently over the phone

Required qualifications:

• High School Diploma / GED
• Must be 18 years of age or older
• 2+ years of customer service experience
• Experience within the health care industry and with health care insurance
• Proficiency in Microsoft Word, Excel, and Outlook