Intake Specialist

Job Summary

A company is looking for an Intake Specialist (Inbound) to manage patient interactions and appointment scheduling.

Key Responsibilities

• Receive incoming calls from patients and schedule appointments across multiple locations
• Document and confirm appointment requests while providing excellent customer service
• Manage incoming faxes, triage general inquiry calls, and contact patients for no-show or rescheduled appointments

Required Qualifications

• High school education or equivalent
• Minimum of 2 years of related experience
• Bilingual in English and Spanish
• Experience in a medical office and knowledge of medical terminology preferred
• Experience with EMR systems is a plus