Intake Specialist

Job Summary

Working remotely on a full-time basis, the Intake Specialist will manage initial client calls, assess their needs, and connect them to appropriate services while maintaining a high level of customer support.

Key responsibilities

• Remain actively logged into on-call telephone queues to fulfill client service duties
• Screen for safety issues and connect clients to on-call counselors when necessary
• Complete EAP Intake Forms and assign appropriate EAP staff or affiliates to client cases

Required qualifications

• Strong IT applications and database skills
• Professional call center or scheduling experience is a plus
• Reliable internet connection with specified minimum speeds
• Experience with Microsoft Outlook and Office programs
• Commitment to excellent customer service