Intake Specialist

Job Summary

Handling incoming calls to initiate new supplemental insurance claims, the full-time Intake Specialist will provide excellent customer service, answer benefit questions, and manage claims intake remotely.

Key responsibilities

• Receive and process telephonic claim intakes as the primary responsibility
• Answer basic benefit and claim-related questions for callers
• Manage department intake through electronic correspondence and handle assigned tasks in the claim management system

Required qualifications

• High School Diploma or equivalent
• Proficiency in Microsoft Office (Word, Excel, Outlook, etc.)
• Ability to multi-task and manage competing priorities
• Excellent telephonic communication and customer service skills
• Minimum of 3 years of relevant experience