Intake Specialist - Arizona

Job Summary

Serving as a non-clinical first point of contact for Utilization Management intake, the part-time Hybrid Intake Specialist - Arizona will manage authorization requests, collect and verify information, and maintain accurate documentation while working in the office Monday through Thursday and remotely on Fridays.

Key responsibilities

• Receive, document, and route authorization and pre-certification requests according to established workflows
• Collect and verify non-clinical information to initiate requests and ensure completeness of incoming submissions
• Communicate with internal teams and external stakeholders to confirm receipt and clarify administrative details

Required qualifications

• High school diploma or equivalent required
• 0-1+ years of experience in customer service, call center, healthcare operations, or administrative support preferred
• Basic computer proficiency and ability to navigate multiple applications
• Knowledge of medical claims and coding (ICD-10, CPT, HCPCS) is preferred
• Strong attention to detail and ability to learn Utilization Management intake processes