Intake Supervisor

Job Summary

A company is looking for an Intake Supervisor to oversee the client intake team and ensure exceptional service delivery.

Key Responsibilities

• Supervise daily operations of the intake department, including scheduling and workload distribution
• Lead and motivate intake specialists to provide top-notch client service
• Monitor performance metrics and prepare reports on team performance and client trends

Required Qualifications

• 2+ years of experience in a supervisory or team lead role, preferably in a law firm or client services environment
• Strong leadership skills with a proven ability to develop high-performing teams
• Experience with call center technology, CRM systems, and performance dashboards
• Highly organized with the ability to manage competing priorities in a fast-paced environment
• Results-oriented with a track record of meeting or exceeding performance targets