Intake Supervisor

Job Summary

A company is looking for an Intake Supervisor to manage a team of Intake Coordinators and oversee the intake process for providers and clients.

Key Responsibilities

• Lead and supervise the intake team to ensure efficient and accurate execution of all intake processes
• Monitor work quality, conduct reviews, and provide feedback to team members
• Analyze performance metrics and collaborate with other departments to enhance workflows and improve service delivery

Required Qualifications

• 3+ years of experience in a supervisory or team lead role, preferably in a call center or customer support environment
• 5+ years in a call center or customer support environment
• Experience working in a healthcare environment with knowledge of healthcare processes and compliance
• Ability to work in a fast-paced, deadline-driven environment
• Bachelor's degree in a related field is a plus