Intake Supervisor

Job Summary

A company is looking for an Intake Supervisor to manage a team of Intake Coordinators overseeing the intake process for providers and clients.

Key Responsibilities

• Lead and supervise the intake team to ensure efficient and accurate execution of all intake processes
• Monitor work quality, conduct regular reviews, and provide feedback for team performance improvement
• Analyze intake performance metrics and collaborate with other departments to enhance workflows and client experience

Required Qualifications and Education

• 3+ years of experience in a supervisory or team lead role, preferably in a call center or customer support environment
• 5+ years of experience in a call center or customer support environment
• Experience in a healthcare environment with knowledge of healthcare processes and compliance requirements
• Understanding of healthcare policies and procedures
• Bachelor's degree in a related field is a plus