Intake Supervisor

Job Summary

A company is looking for an Intake Supervisor to oversee the intake department and ensure exceptional client service.

Key Responsibilities:

• Supervise and support the intake team to maintain high-quality service delivery
• Oversee daily intake operations and ensure compliance with firm standards
• Monitor and report on key performance indicators related to intake productivity

Required Qualifications:

• 3-5 years of call center leadership or intake management experience
• Experience with CRM systems, preferably Salesforce
• Strong organizational skills and ability to analyze operational data
• Proven leadership and team development skills
• Ability to work remotely with a reliable internet connection