Integration Specialist

Job Summary

A company is looking for an Integration Specialist to facilitate the transition of newly acquired customers into their business.

Key Responsibilities:

• Guide newly acquired customers through the integration process using established playbooks and procedures
• Utilize automation tools to streamline tasks and track customer progress during the transition
• Communicate effectively with customers, addressing questions and escalating issues as necessary

Required Qualifications:

• High school diploma or equivalent required; some college preferred
• 1+ years of experience in a customer service or support role, preferably in a high-volume environment
• Experience with CRM systems and ticketing platforms
• Comfort with technology and ability to learn new software quickly
• Ability to work independently and in a team environment