Integration Specialist
Job Summary
Acting as a technical bridge between customers and internal teams, the full-time Integration Specialist will manage technical and integration-related customer queries, troubleshoot issues, and collaborate with Engineering, Product, QA, and Customer Experience teams in a hybrid work environment.
Key Responsibilities
- Own technical and integration-related customer queries from initial acknowledgment through resolution
- Translate customer requirements into clear technical specifications and actionable next steps
- Troubleshoot integration and product issues, identifying root causes and solutions
Required Qualifications
- B.Tech / B.E. in Computer Science, Information Technology, or a related field preferred
- Prior software development or hands-on technical exposure strongly preferred
- Good understanding of technical concepts such as APIs, REST, JSON, and integrations
- Experience in customer-facing technical roles, preferably in SaaS or technical support
- Flexibility to join customer calls across different time zones
Complete Job Description
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