Internal Customer Support Specialist

Job Summary

A company is looking for an Internal Customer Support professional.

Key Responsibilities

• Own first-line intake for internal support across various teams
• Triage incoming requests, reproduce issues, and categorize them based on severity and impact
• Resolve issues independently and create high-quality tickets for engineering when necessary

Required Qualifications

• 3+ years of product or operations support experience (SaaS or internal systems)
• Ability to troubleshoot workflows and isolate root causes; SQL knowledge is a plus
• Fluent in English with the ability to provide clear updates for non-technical users
• Experience with tools such as Zendesk, Jira, or Salesforce
• Ability to partner with Product and Engineering teams to manage stakeholder expectations