Internal Operations Auditor

Job Summary

A company is looking for an Internal Operations Auditor.

Key Responsibilities

• Develop and implement a comprehensive global operations audit framework
• Evaluate end-to-end delivery models combining human agents, automation, and AI tools
• Produce clear, actionable audit reports and present findings to executive leadership

Qualifications

• Bachelor's degree in Business, Operations, Accounting, Information Systems, or related field preferred; equivalent practical experience may be considered
• 8-15+ years of experience in operations audit, BPM/outsourcing operations, or consulting
• Experience in global service delivery environments required
• Background in contact centers, CX, or digital services strongly preferred
• Relevant certifications (CIA, CPA, CISA, Six Sigma, PMP) are desirable