Internal Sales Specialist

Job Summary

To support student retention and payment continuity, the full-time Internal Sales Specialist will contact students regarding their payments, resolve issues, and engage proactively to prevent drop-outs while working remotely.

Key responsibilities

• Collect recurring payments on time while meeting collection targets
• Drive student retention through proactive outreach and engagement
• Maintain accurate records of student interactions and outcomes in the CRM

Required qualifications

• Advanced proficiency in English and Spanish (C1 level or higher)
• 2+ years of experience in Sales, Retention, Collections, or Customer Success
• Proficiency with CRM tools and strong data entry discipline
• High emotional intelligence for managing sensitive conversations
• Results-driven mindset with a proven ability to meet performance targets