Internal Sales Specialist

Job Summary

To support student retention and payment continuity, the full-time Internal Sales Specialist will contact students regarding their payment status, resolve issues, and proactively engage to prevent drop-outs while working remotely.

Key responsibilities

• Collect recurring payments on time while meeting collection targets
• Resolve payment-related concerns and support students in maintaining their enrollment
• Drive student retention through proactive outreach and engagement

Required qualifications

• Advanced proficiency in English and Spanish (C1 level or higher)
• 2+ years of experience in Sales, Retention, Collections, Customer Success, or Consultative Sales
• Proficiency with CRM tools and strong data entry and tracking discipline
• Results-driven mindset with a proven ability to meet and exceed performance targets
• High emotional intelligence, with the ability to manage sensitive conversations with empathy and professionalism