International Customer Director

Job Summary

Leading the customer strategy across International markets, the full-time salaried International Customer Director will focus on retention, customer health, and the overall customer experience while collaborating with various teams to drive measurable outcomes.

Key responsibilities

• Set and execute the customer strategy for International markets, ensuring clear plans and accountability
• Own the International customer agenda, enhancing retention, customer health, and long-term value creation
• Lead initiatives to reduce churn and improve customer renewals while developing scalable practices across the customer lifecycle

Required qualifications

• Senior leadership experience in Customer Success, Account Management, or a related post-sales function within a SaaS or technology business
• Direct ownership of measurable customer outcomes such as churn reduction and customer health
• Proven ability to set and deliver customer strategy across multiple teams
• Experience using data to identify risks and prioritize opportunities for business improvement
• Demonstrated success in leading and developing teams, including setting direction and driving accountability