International Customer Director

Job Summary

The full-time salaried International Customer Director will set the customer strategy across international markets, focusing on retention, customer health, and the overall customer experience while collaborating with various teams to enhance outcomes.

Key responsibilities

• Set and translate customer strategy priorities into actionable plans and accountability measures across international markets
• Own the agenda for customer retention and health, leading initiatives to reduce churn and improve renewals
• Lead the development and implementation of customer lifecycle tooling, workflows, and reporting to enhance customer outcomes

Required qualifications

• Senior leadership experience in Customer Success, Account Management, or related post-sales functions within a SaaS or technology business
• Direct ownership of measurable customer outcomes such as churn reduction, retention, and customer health
• Proven experience in setting and delivering customer strategy through multiple teams
• Experience using data to identify risks and improve business outcomes
• Demonstrated success in leading and developing teams, including setting direction and driving accountability