International Customer Director

Job Summary

Setting the customer strategy across International markets, the full-time salaried International Customer Director will focus on retention, customer health, and enhancing the end-to-end customer experience while collaborating with various teams to drive measurable outcomes.

Key responsibilities:

• Own the International customer agenda, focusing on retention, customer health, and long-term value creation
• Lead initiatives to reduce churn and improve renewals while strengthening proactive retention strategies
• Partner with cross-functional teams to embed effective customer practices into daily operations

Required qualifications:

• Senior leadership experience in Customer Success, Account Management, or a related post-sales function within a SaaS or technology business
• Direct ownership of measurable customer outcomes such as churn reduction and retention
• Proven track record of setting and delivering customer strategy across multiple teams
• Experience using data to identify risks and prioritize opportunities for business improvement
• Demonstrated success in leading and developing teams, including setting direction and driving accountability