Internet Help Desk Travel Advisor

Job Summary

A company is looking for an Internet Help Desk Travel Advisor to join their Travel Contact Center Team.

Key Responsibilities

• Provide exceptional customer service by answering telephone calls and emails related to website inquiries
• Assist members with travel tool usage and resolve website-related issues
• Complete air, car, and hotel reservations using appropriate software and assist with online transactions

Required Qualifications

• High School diploma or equivalent
• Two (2) years of Travel Advisor experience
• Two (2) years of customer service experience
• Competent PC usage with experience in Microsoft Office and email systems
• Knowledge of an automated airline reservation system preferred