Interoperability Support Analyst

Job Summary

A company is looking for an Interoperability/Measurable L1 Analyst.

Key Responsibilities

• Serve as the first-line customer contact for technical support via phone, email, and ticketing portal
• Perform triage and troubleshooting for application, server, and connectivity issues
• Monitor client environments in real time and manage access issues in compliance with security requirements

Required Qualifications

• Basic knowledge of network troubleshooting and command-line tools
• Familiarity with ticketing systems and documentation practices
• Basic understanding of servers and hosted applications
• Ability to work in a fast-paced, 24/7 support environment
• Participate in on-call rotation for after-hour escalations