Interterritorial Service Coordinator

Job Summary

Providing inside sales support for copier and print solutions, the full-time remote Interterritorial Service Coordinator will manage service calls for national accounts, ensure client satisfaction, and log service requests accurately.

Key responsibilities:

• Collaborate with dealers to coordinate service calls and respond to service requests
• Log client issues and provide timely updates on service status and resolution times
• Monitor the Managed Print Services inbox and manage new service call processes

Required qualifications:

• An associate degree and two years of relevant experience, or equivalent education and experience
• Proficiency in Microsoft Office Suite and familiarity with project management tools
• Strong organizational skills with the ability to manage multiple deadlines
• Ability to analyze service data to improve efficiency and customer satisfaction
• Demonstrated ability to build positive working relationships across various stakeholders