Intraday Workforce Analyst

Job Summary

Supporting the Customer Success teams, the full-time remote Intraday Workforce Analyst will manage real-time staffing, optimize service levels, and ensure operational efficiency by aligning staffing with intraday demand and making dynamic adjustments as needed.

Key responsibilities

• Create daily, weekly, and monthly forecasts of expected workload volumes
• Monitor staffing coverage and adjust schedules based on real-time demand and trends
• Develop and maintain dashboards and reports for leadership, providing insights into team performance and operational metrics

Required qualifications

• 1-3 years of experience in a workforce management role
• Advanced data skills and excellent analytical abilities
• Understanding of forecasting and capacity planning concepts
• Experience using workforce management software
• Ability to thrive in a fast-paced, metrics-driven environment