Investigator Support Coordinator

Job Summary

A company is looking for a Customer Service Rep.

Key Responsibilities

• Notify investigator sites, sponsors, and affiliates of laboratory results and test cancellations
• Monitor and resolve accession holds while keeping supervisors informed of delays
• Provide support and answer project-related questions for sites and sponsors via phone and email

Required Qualifications

• High school diploma with 2 years of customer service experience over the phone
• Fluency in English and Portuguese and/or Spanish
• Strong organizational skills and ability to multitask in a fast-paced environment
• Experience in the pharmaceutical industry is a plus
• Associate's or Bachelor's degree is preferred