Investigator Support Coordinator

Job Summary

Supporting investigator sites through effective communication, the full-time Investigator Support Coordinator will manage phone interactions, resolve accession holds, and deliver results while working remotely from 10 am to 7 pm EST, Monday through Friday.

Key responsibilities

• Notify investigator sites and sponsors of lab results and respond to project-related inquiries
• Monitor and resolve accession holds, escalating delays as necessary
• Document service failures and adhere to Standard Operating Procedures (SOPs)

Required qualifications

• High school diploma
• One year of customer service experience
• Knowledge of medical terminology
• Proficiency in computer operations and experience with Windows-based applications
• Ability to collaborate effectively within a global team environment