Iowa Condition Management Coordinator

Job Summary

Answering inbound and outbound calls, the full-time Condition Management Account Coordinator will assist participants enrolled in the Condition Management Program, providing support and documentation while working onsite in Dubuque, IA, or remotely.

Key responsibilities

• Answer participant inquiries through calls, emails, and online messaging
• Assist participants with their needs and ensure accurate documentation of communications
• Foster a participant-first approach to improve overall business operations

Required qualifications

• Experience in a medical setting (e.g., receptionist, scheduler, insurance verification, health coaches, LPN, CNA, Medical Assistants) or strong customer service background
• Ability to work well both individually and in a team environment
• Strong verbal and written communication skills
• Detail-oriented with a focus on accurate documentation
• Willingness to learn and be trained in the role