Iowa Licensed Call Center Supervisor

Job Summary

A company is looking for a Supervisor Call Center.

Key Responsibilities

• Supervises daily operations of the call center, ensuring quality and cost-effective services
• Monitors service metrics, adjusts staffing levels, and covers on-call duties as needed
• Supports training initiatives, conducts quality audits, and participates in recruitment and onboarding activities

Required Qualifications

• Nonclinical supervisors require extensive experience in supervising teams; educational requirements may be waived
• Clinical supervisors must be graduates of an accredited nursing program
• Nonclinical supervisors should have 3-5 years of healthcare leadership experience in a nurse triage call center
• Clinical supervisors need 2 years of clinical nursing experience providing direct patient care or equivalent experience
• Clinical supervisors must hold an unrestricted Iowa or practicing state license