Iowa Licensed Care Center Representative

Job Summary

A company is looking for a Care Center Representative to provide support and assistance during critical moments for individuals and families.

Key Responsibilities

• Answer incoming emergency and non-emergency calls, dispatching responses as needed
• Provide compassionate customer support and monitor medical alerts and alarms
• Record call details in real-time and verify customer information for accuracy

Required Qualifications

• High School Diploma or GED required
• 0-1 year of customer service experience, preferably in a contact center or healthcare setting
• Proficient typing skills (minimum 35 WPM)
• Familiarity with customer service software and CRM systems preferred
• Willingness to work weekends, overtime, and flexible hours as needed