Issue Resolution Coordinator

Job Summary

A company is looking for an Issue Resolution Coordinator.

Key Responsibilities

• Investigate, negotiate, and resolve workmanship warranty and liability damage issues involving network contractors
• Monitor assignment activity and initiate investigations into reported issues, documenting findings in internal systems
• Review and analyze contractor estimates and independent reports to determine resolution actions and compliance with contractual obligations

Required Qualifications

• Bachelor's degree in business administration, management, construction, or a related field, or equivalent experience
• Minimum one year of relevant work experience required
• Experience in multi-line adjusting with a focus on property/liability and familiarity with construction methods
• Ability to analyze and interpret contract terms and understand insurance principles
• Highly proficient in computer skills, particularly with XactAnalysis and Xactimate