Issue Resolution Coordinator II

Job Summary

Supporting the claims process in a hybrid role, the full-time Issue Resolution Coordinator II will review and resolve claim issues, document actions accurately, and analyze discrepancies to ensure timely resolutions.

Key responsibilities

• Perform complex investigations and resolutions of warranty and liability damage matters involving network contractors
• Initiate investigations of reported issues and maintain communication with clients, contractors, and insured parties to recommend resolution actions
• Review and analyze contractor repair estimates and independent reports to determine the best course of action

Required qualifications

• Bachelor's degree in business administration, management, construction, or a related discipline, or equivalent combination of education and work experience
• 2-4 years of relevant work experience in a customer service environment
• Multi-line adjusting experience with emphasis on property/liability and familiarity with construction methods
• Ability to analyze and interpret contract terms and insurance principles
• Advanced proficiency in XactAnalysis and Xactimate software