Issue Resolution Supervisor

Job Summary

A company is looking for a Supervisor of Issue Resolution.

Key Responsibilities:

• Supervises all aspects of investigation and issue resolution process involving Issue Resolution Team
• Monitors and analyzes performance trends for key quality and productivity metrics
• Develops new strategies for Issue Resolution processes

Required Qualifications:

• Bachelor's Degree preferred or equivalent in related work experience
• Minimum of two years' experience in a supervisory related position or other related experience
• Minimum of six years' construction estimating or property adjusting background or other related experience
• Expert knowledge of analyzing and interpreting contractual obligations, terms and conditions of contractors and client partners
• Understanding and comprehension of multiple network programs, guidelines and requirements