IT Administrator

Job Summary

Providing day-to-day IT support in a part-time contractor role, the IT Administrator will ensure reliable access to devices, applications, and business systems while delivering an exceptional end-user experience remotely.

Key responsibilities

• Resolve Tier 1 and Tier 2 support requests efficiently to maintain employee productivity
• Execute onboarding, offboarding, and access management in Okta, following least-privilege practices
• Administer the Mac fleet in Kandji, managing enrollment, configuration profiles, and compliance with security baselines

Required qualifications

• 2+ years of IT and troubleshooting experience
• Experience with MacOS Administration and Identity & Access Management (SSO, SCIM provisioning, MFA policies)
• Familiarity with compliance frameworks such as SOC 2, ISO 27001, and HIPAA
• Comfort with scripting/automation (Bash, Python, or similar)
• Adept at documentation and process adherence