IT Analyst 1
Job Summary
Providing remote access management and software support, the full-time IT Analyst 1 will manage customer inquiries, troubleshoot user account issues, and ensure efficient service delivery across various communication channels.
Key responsibilities
- Deliver efficient customer service via phone, email, and ticketing systems while addressing user needs promptly
- Support user account provisioning, maintenance, and troubleshooting within various applications, including password resets and Active Directory changes
- Document support activities accurately and escalate complex issues to appropriate teams for resolution
Required qualifications
- One year of relevant experience in a customer service/support role
- Practical customer service skills, particularly in managing inquiries and delivering exceptional service
- Strong computer skills and organizational abilities
- Completion of an associate's degree in an IT field is desirable
- Experience with Active Directory and familiarity with Azure is a plus
Complete Job Description
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