IT Application Support Analyst
Job Summary
Seeking a skilled IT Application Support Analyst (Level 3 Support) for a full-time remote position, responsible for providing expert technical support, troubleshooting complex application incidents, and ensuring application stability for US government clients.
Key responsibilities
- Engage in the resolution of complex application incidents and assist with root cause analysis until issues are fully resolved
- Collaborate with Engineering, DevOps, and Product Owners to enhance digital platforms and onboard new clients
- Monitor systems for stability, manage alert notifications, and participate in shift and on-call rotations
Required qualifications
- Minimum 2 years of experience in supporting Enterprise level applications in an advanced (L3) support capacity
- Bachelor's degree or applicable work experience from an accredited university
- Professional experience with multi-tier on-premises or cloud-based architectures and proficiency in major cloud service providers
- Deep understanding of IT service delivery principles, including Incident, Problem, and Change Management
- US Citizenship and eligibility/willingness to submit for a U.S. Government Security Clearance
Complete Job Description
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