IT Application Support Specialist

Job Summary

A company is looking for an IT Application Support Specialist.

Key Responsibilities

• Provide technical support and administration for Epicor ERP systems, ensuring optimal performance and reliability
• Troubleshoot and resolve Level II helpdesk issues, assisting users with application-related challenges
• Collaborate with internal teams to optimize and customize application functionalities based on business needs

Required Qualifications

• Epicor ERP expertise, particularly with the Project Module
• Background in IT support, application administration, or helpdesk troubleshooting
• Salesforce experience is a plus but not required
• Ability to thrive in a small but growing IT team
• Proactive, customer-focused approach to support