IT Automation Support Specialist

Job Summary

A company is looking for an IT Automations and Support Specialist to provide technical support and lead automation initiatives.

Key Responsibilities

• Implement automations and build automated workflows across SaaS platforms
• Respond to employee helpdesk requests and manage onboarding for new employees
• Maintain ticketing systems, asset inventory, and IT knowledgebase documentation

Required Qualifications

• 2-5 years of IT support experience
• Basic understanding of Agile methodologies
• Experience with APIs, scripting, and automation platforms
• Familiarity with Information Security fundamentals
• Experience with Google Workspace Administration and service desk software