IT Branch Manager

Job Summary

A company is looking for an IT Branch Manager to oversee technology initiatives and service delivery within the IT Support Services Department.

Key Responsibilities

• Lead and manage the Technology Engagement & Communications Branch, including personnel management and performance evaluations
• Drive IT service innovation and establish customer success strategies to enhance user engagement
• Develop performance metrics to assess IT service delivery effectiveness and foster cross-departmental collaboration

Required Qualifications

• High school diploma or GED
• Eight to ten years of experience in program or information technology management
• At least eight years of experience in systems support or development, with six years in a leadership role
• Knowledge of public administration principles, including procurement and project management
• Ability to manage multi-million-dollar annual budgets