IT Business Analyst

Job Summary

A company is looking for an IT Business Analyst to support Warehouse Management System implementations.

Key Responsibilities:

• Serve as the primary liaison between client IT teams and business stakeholders, managing expectations and escalating issues appropriately
• Understand, document, and triage system issues; develop resolution plans aligned with WMS platform standards
• Manage client relationships under pressure, maintaining professionalism and a solutions-oriented approach

Required Qualifications:

• 2+ years of experience in a Business Analyst or Technical Analyst role
• Demonstrated ability to perform under high-pressure, time-sensitive conditions while remaining goal-focused
• Hands-on, self-directed work style with a bias toward execution over theory
• Familiarity with both IT concepts and business operations (dual fluency preferred)
• Pacific timezone availability required