IT Business Support Specialist

Job Summary

A company is looking for an IT Business Support Specialist I to provide technical support for business applications.

Key Responsibilities

• Provide basic support for business applications, troubleshooting issues and guiding users
• Deliver standard user training and respond to frequently asked questions
• Engage with customers to log, track, and resolve basic support requests

Required Qualifications

• High school diploma required; Bachelor's degree preferred
• Typically requires 0-2 years of related work experience
• Ability to maintain accurate documentation of support interactions and resolutions
• Experience in analyzing basic information to support work-related decisions
• Familiarity with engaging customers via email, phone, and chat