IT Client Success Specialist
Job Summary
Providing high-quality technology support, the IT Client Success Site Support Specialist will work full-time in Frisco, TX, focusing on resolving IT support tickets, delivering remote assistance to employees, and serving as onsite backup for the primary technician.
Key responsibilities
- Create, manage, and resolve IT support tickets in line with service standards and SLAs
- Provide remote technical support and assist with employee onboarding by preparing and deploying devices
- Support conference room technology and maintain technical documentation and knowledge articles
Required qualifications
- 3 to 5 years of experience in desktop help desk or IT support
- Proficiency in supporting Windows and macOS operating systems and mobile devices
- Experience in a ticket-driven support environment
- Strong interpersonal skills with a professional service-oriented attitude
- Relevant certifications are a plus but not required
Complete Job Description
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