IT Client Support Technician

Job Summary

Providing multi-channel technical support to enterprise end users, the contract IT Client Support Technician will troubleshoot hardware, software, and network issues while working remotely after an initial training period in Phoenix, Arizona.

Key responsibilities

• Deliver technical support for end-user workstations, resolving hardware, software, and system issues
• Log and manage incidents through ITSM tools while ensuring proper documentation and data integrity
• Create and maintain knowledge base articles, installation guides, and technical documentation

Required qualifications

• High School diploma or GED required; Associate's in Computer Engineering or similar preferred
• Preferred certifications: CompTIA A+, MCDST, MCP, or MCSE
• 2+ years of desktop support experience in an enterprise IT environment
• Experience supporting both Windows/M365 and macOS environments
• Familiarity with ticketing systems such as ServiceNow or JIRA