IT Customer Service Specialist

Job is Expired

Location: Remote

Compensation: Hourly

Reviewed: Thu, Dec 18, 2025

Job Category: Customer Service

Weekly Hours: Full Time, Part Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Education Level: Some College

Job Summary

A company is looking for an IT Customer Service Specialist II to provide troubleshooting and IT support.

Key Responsibilities

Handle inbound and outbound helpdesk phone calls from customers
Install, configure, troubleshoot, and repair hardware/software for desktop support
Document all calls in the ticketing system and ensure timely follow-up on client issues

Required Qualifications

1-2 years of IT specific call center experience
Experience troubleshooting hardware, software, and networking issues
Previous experience in a customer service position
Associates degree in Information Technology or Computer Science preferred
IT Certifications such as A+ or Net+ are a plus

COMPLETE JOB DESCRIPTION

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Job is Expired

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