IT Customer Service Specialist

Job Summary

Providing first-level technical support, the full-time IT Customer Service Specialist will assist users with system security inquiries, troubleshoot application issues, and manage a high volume of incoming calls remotely.

Key responsibilities:

• Deliver first-level technical support for user inquiries and system security issues
• Troubleshoot system errors, reset passwords, and arrange for onsite support as needed
• Process mainframe security requests and route second-level questions to appropriate departments

Required qualifications:

• High School Diploma
• 1+ years of experience in IT Customer Service
• 1+ years of customer support experience
• Strong phone contact handling skills and active listening abilities