IT Customer Service Specialist

Job Summary

Providing first-level technical support, the full-time IT Customer Service Specialist will assist users with inquiries, troubleshoot system issues, and manage security requests while working standard business hours remotely.

Key responsibilities

• Provide first-level technical support for user inquiries and system security issues
• Assist users with log-on problems, security reinstatements, and access privilege changes
• Staff the Southeast IT ACD telephone queue, handling 50-90 incoming calls per day for IT support

Required qualifications

• High School Diploma
• 1 or more years of experience in IT Customer Service
• 1 or more years of customer support experience
• Experience with strong phone contact handling skills and active listening abilities