IT Customer Support Analyst

Job Summary

A company is looking for an IT Customer Support Analyst I.

Key Responsibilities

• Provide remote troubleshooting and first-tier helpdesk support for internal and external customers
• Process account password resets and unlocks while adhering to company standards
• Document all customer interactions in a CRM tool and ensure follow-up for satisfactory service

Required Qualifications

• Associate degree in computer science, Information Systems, or a related field
• 2 years of customer service experience, preferably in a Call Center or Helpdesk setting
• Experience working in a Tier 1 helpdesk position is preferred
• Experience supporting Guidewire is a plus
• Ability to type a minimum of 35 WPM