IT Customer Support Analyst

Job Summary

A company is looking for an IT Customer Support Analyst - IT Service Desk.

Key Responsibilities

• Provide technical support to end-users of IT systems and applications
• Diagnose and resolve technical issues while documenting support requests
• Provide guidance and training to end-users to ensure effective issue resolution

Required Qualifications, Training, and Education

• Preferred: Associate's degree in Computer Science, Information Technology, or a related field
• Required: 2 years of experience in IT customer support or related field
• Experience focused on end-user support and troubleshooting
• Proficiency in a wide range of technologies, including networking and hardware
• Able to analyze and resolve complex technical issues involving multiple systems