IT Desktop Support Technician

Job Summary

Providing remote support to a diverse range of clients, the full-time IT Desktop Support Technician for the 2nd shift will assist with computer application problems, server issues, and networking challenges while working collaboratively in a remote environment.

Key responsibilities

• Deliver remote support using industry-standard tools and assist clients on-site as needed
• Resolve client issues by collaborating with team members and escalating complex problems to third-party vendors
• Conduct Root Cause Analysis (RCA) for complex issues and contribute to internal projects for the Support Practice Group

Required qualifications

• Bachelor's Degree in IT or related field, or a minimum of 3 years of relevant work experience
• Experience supporting Windows Server and Exchange infrastructure
• Strong technical troubleshooting skills and experience with server and network administration
• Familiarity with virtualization and storage technologies is preferred
• MCSE or related technical certifications are strongly preferred