IT Director, Customer Experience

Job Summary

A company is looking for a Director of Customer Experience IT.

Key Responsibilities

• Provide strategic leadership for the CX technology ecosystem, focusing on Salesforce.com and NICE InContact platforms
• Develop and execute the CX technology roadmap incorporating AI-driven automation and self-service strategies
• Lead a team of IT professionals in implementing and optimizing CX applications and AI solutions

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field (Master's preferred)
• 8+ years of IT management experience, with at least 5 years in leadership roles
• Extensive expertise with Salesforce.com, including implementation and integration
• Significant experience with NICE InContact or similar contact center platforms
• Demonstrated experience implementing AI solutions in customer experience applications